Frequently Asked Questions

How many people do I need for a group booking?

A minimum of four participants are required for a private course booking, a maximum of 20 students are permitted per course. Multiple trainers are available to deliver to large groups of 20+ simultaneously

How often do I need to update my training?

Qualification periods vary from course to course, you can find the information in the downloadable course PDF’s (located on each course page)

I can’t find the course I want?

There are a number of courses we deliver which are not listed on our website, please contact our sales team for more information

Is training compulsory?

It most cases yes, training is required under WHS or because of an Australian Standard or policy your industry is governed by. If you would like more information on training requirements please contact a member of our team or SAFEWORK AUSTRALIA

What happens if I can’t make my course?

Individuals

Cancellations made 7 days in advance or more will attract a full refund

Cancellations made less than 7 prior to booking date will attract a 50% cancellation fee

Groups

Rebooking or change of course date is permitted 7 days or more in advance

Rebooking or change of date required 7 days or less from original booking date may attract a rebooking or cancellation fee, please speak to your account manager for terms and conditions

Do you accept Credit Card payments?

Yes we have a merchant facility and can accept credit card payments

I want to book online but don’t have a credit card, can I still book?

Please email our booking team using the contact tab above, we can provide you with our bank details, deposits can be made at Australia Post. We will enrol you into your chosen course once your payment has been confirmed